Returns & Exchanges

If you are not completely satisfied with your purchase, you may return it to us within 28 days of delivery for an exchange or refund. All goods must be accompanied by proof of purchase.

Once goods are used/soiled they cannot be exchanged or credited. If goods have been tampered with or deliberately modified they also cannot be considered for exchange or credit. When returning any item please quote your original order number in the return.

Customers will be responsible for the shipping cost of returning any item to us. Exchanges will be generated and dispatched to the same UK delivery address, additional postage charges may be incurred. Your statutory rights are not affected. You can contact us in writing, via email or telephone.

The Internet Retailer Ltd
Unit 3 Forest Row Business Park
Station Road, Forest Row
East Sussex
United Kingdom
RH18 5DW

01342 821 433

Damages and Faults

Please review purchased goods before signing for them and record on the carriers manifest if there is any damage. Please note failure to record any damage at the time of signing for it could result in subsequent claims for damaged goods being refused.

Once signed this is accepted as Proof of Delivery, confirming all goods have arrived safely with no damages. Claims of damage or pilferage must be notified in writing both in the couriers manifest and to the company within 3 days of delivery. Claims will not be accepted outside these time limits. Packaging must be retained for investigation. Claims for non-delivery must be made within 7 days of receipt of dispatch confirmation.

Faulty goods under a 1-year warranty may be required to be returned to our warehouse for an evaluation with a valid proof of purchase. If the items are confirmed not to be faulty, the postage to resend the products will be required for the Standard Royal Mail service (Tracked 48). The cost of returning non-faulty goods is not covered under warranty and must be met by yourself.

We will, of course, send out any repaired/replaced goods free of any carriage charge.