Here at The Internet Home Store (subsidiary of The Internet Retailer Ltd) we aim to give our customers a order process that should be hassle-free from start to finish. We use some of the UK's best couriers to offer our customers the best range of delivery services available.

Our warehouse team team will keep you informed every step your order. If there are any problems with your order or your delivery for any reason a member of our team will contact you with updates.

Please note that we are unable to dispatch orders on Sundays or Bank Holidays. Express Delivery orders taken after 3.30pm will be dispatched the following working day.

What is the order process?

  1. When you place an order your will receive an email confirming
  2. Our warehouse team will review, pick & pack your order. (At this stage is there are any stock issue we will contact you) Please note: some stock is kept in seperate warehouses such as Amazon fulfilment centre. If this is the case you will receive your order in seperate packages from separate locations. You will NOT be charged extra for this type of delivery.
  3. You will receive an email confirming any required tracking and links to the couriers website for you to follow.
  4. Depending on your delivery service, your details will be passed to chosen courier (in accordance with GDPR guidelines) and collected that evening.
  5. If there are any issues, our team will be in touch to help & advise our customers of their options.

Delivery charges

For in stock items, out target dispatch time is same day (for orders placed before 3.30pm) with either a 2 working day delivery (Royal Mail 48 Large Letter (Un-tracked) or Royal Mail Tracked 48 service) or next working day (DHL or DPD) up to 7pm. Please note: any orders that select the next day option after 3.30pm on a friday to midnight on Sunday will be shipped on a Monday. Couriers do not collect on weekends. Only Royal Mail collect midday Saturday.

UK Postcode

**Royal Mail 48 Large Letter (Un-tracked) will only be applicable to individual products which either weigh less than 190g or thinner than 25mm.

International - We currently do not offer International shipping. Please sign up to our newsletter for updates as to when this will be available.