Have you got a shop or showroom I can visit?

Unfortunately at this time we do not have a showroom/shop for customers to visit. Please sign up to our newsletter for updates in the future.

What is the order process?

  1. When you place an order your will receive an email confirming
  2. Our warehouse team will review, pick & pack your order. (At this stage is there are any stock issue we will contact you)
  3. You will receive an email confirming any required tracking and links to the couriers website for you to follow.
  4. Depending on your delivery service, your details will be passed to chosen courier (in accordance with GDPR guidelines) and collected that evening.
  5. If there are any issues, our team will be in touch to help & advise our customers of their options.

When your customer services team available?

Our Customer Services are available from Monday to Saturday 7am – 7pm on 01342 821 433

Have you received my return?

Our customer service team we will send you an email as soon as we receive your return as well as a call to discuss your options. We endeavour to process returns the same day but please allow 5 working days from the date of receipt for your return to be processed.

I was out when the courier tried to delivery!

If you are not around to accept delivery of your package, the driver should leave a delivery attempted card. (please follow the instructions on the card). Please note that the courier may leave your parcel with a neighbour, or a secure location - you, will be advised of this on the calling card.

Do I need to register to make a purchase?

Guest checkout is available but registering gives you the ability to check the status of your order including tracking details.

My product is faulty, what should I do?

Faulty goods under a 1-year warranty may be required to be returned to our warehouse for an evaluation with a valid proof of purchase. If the items are confirmed not to be faulty, the postage to resend the products will be required for the Standard Royal Mail service (Tracked 48). The cost of returning non-faulty goods is not covered under warranty and must be met by yourself.

We will, of course, send out any repaired/replaced goods free of any carriage charge.